Dear Peter, John and Tara,
You guys have been caring, efficient, friendly, helpful throughout when we had houses managed by you or sold through you. Our previous experience (DB Reality) was very bad.
Thank you for all your services and please thank all the staff who were involved with us.
We wish you many years of services to the public and to yourselves.
Maheshini and Raj (Vendors/Landlords)
Good morning Stephanie/Terri,
Thank for your prompt and professional service. I am especially impressed with the prompt and efficient manner in which you found a tenant. Terri's very efficient and well organised approach is very refreshing and greatly appreciated.
Again thank you for your professionalism. Let's hope this tenant is as good as the last family that occupied the property.
I would have no hesitation in recommending you to other customers. This is my second dealing with Harcourt's, I recently purchased another investment in QLD through Harcourt Real estate and in both instances you have been excellent. I would also like to thank Tara for her contribution.
Great team well done thank you.
Thank you for your e-mail, much appreciated.
Just to let you know, I called my agent back to inform them I was considering taking my business elsewhere and all of a sudden, they found someone for me to talk to (one of the bosses). They advised they would match the 6.6% and they'll be touching base again tomorrow with a new offer. Tomorrow I will consider their offer and make a decision as to whether I stay or go after that.
After I spoke with you, I called a couple of other Real Estate Agents and requested the same info as I did with you. Once I explained my case, I was either put on hold for 5-10mins or told to call back tomorrow. My reason for telling you this is that you were the only person that showed & genuine interest in helping me; and for that, I thank you. I'm sure if I told them I wanted to buy a house, they'd be tripping over themselves to get my business. Anyway, just thought I'd explain the situation to you as a matter of professional courtesy and I'll be in touch if in fact I do decide to take my business elsewhere.
Thank you again for your diligence and professionalism, it really was a breath of fresh air after my dealings with some of these other impostors.
We would like to commend one of your staff members who currently manages our investment in Pakenham - that staff member being Tara Jackson.
Since my initial contact with Tara when seeking a replacement property manager, we have found her to be exemplary in every facet of her work. We chose Tara to manage the property based on her enthusiastic personality and fast response to my e-mail requesting information on your company's
property management team.
Tara took on the property following a less than satisfactory relationship with the previous manager, so our expectations were high, and she has exceeded those expectations quite convincingly. To her credit, she has also done this whilst dealing with what we believe were difficult, and on occasion, abusive tenants placed in the property, also by the previous manager. Her knowledge of the relevant laws and requirements has been outstanding and she has never failed to keep us informed of the current situation, be it good, or bad news.
Unfortunately there were times when the tenants were in rental arrears, however Tara issued the required notices to tenants in a professional manner, and was always one step ahead of any enquiry that we made or invoice that we required. The most pleasing aspect, and essential, when trying to
manage an interstate investment, has been the contact and up to date information that has been forthcoming from Tara.
Overall, we could not have hoped for a better property manager to look after our investment, and we wish that we had found her when we first looked for a manager. Tara is an absolute credit to Harcourts Pakenham.
Michael and Katherine Norris
Good afternoon Tara,
I gave the keys back to Acorn lane yesterday after leasing the property for just over 2 years.
I just wanted to say a very big thank you to you and the team at Harcourts Pakenham for everything you have done for me and my family. It is so hard to find a real estate who will treat someone who is renting with respect and we have had nothing but respect and friendliness from your self and team members. Any queries or issues that we may have had over the time of our lease were dealt with promptly. It has been a very pleasurable experience renting through Harcourts Pakenham. If we ever get the opportunity to sell or lease a property we will know where to look and will be happy to refer you to anyone!
Thank you once again and I hope we get to deal with you in the future!!
E Davie & K Cormick (Previous Tenants)
After dealing with Harcourts previously there was no other choice when it came to leasing out my current rental property. My property manager regularly carries out inspections, ensures I never have rent arrears and the rental per week is being kept in line with the current market.
Their local knowledge of the area and the professionalism that they show is second to none. They understand my requirements and are in regular contact with me.
If I ever decide to sell my property I will definitely use Harcourts Pakenham for this task.
I have a rental property in the Pakenham area and Harcourts Pakenham currently manage this. My property is regularly inspected and I have had no problems with rent arrears. The rental team have been excellent and have always delivered on their promises, kept in regular contact, have understood and undertaken my requests and requirements and most of all have always been professional. Thank you.
I chose Harcourts Pakenham to manage my property due to their local market presence, their competitive rates/fees and the wonderful impression I got from meeting the Rental Department Team and Management. I know my property is getting regularly inspected and I have had no problems with rent arrears or tenants.
To sum it up - in the short time that Harcourts Pakenham have been managing my property the service has been nothing but outstanding and I wish we had found Harcourts when we first leased our investment property. Thank you once again for your excellent servcie.